Privacy Policy

Introduction and Commitment

quarionexilo is committed to protecting your privacy and handling your personal information responsibly. We understand that trust forms the foundation of our relationship with learners, instructors, and visitors to our platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our SEO education platform and services.

We operate under Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). Our practices align with these requirements while ensuring transparency about how your information is managed throughout your learning journey with us.

This policy applies to all interactions with quarionexilo, including our website quarionexilo.sbs, educational programs, communications, and any related services we provide. By engaging with our platform, you're acknowledging that you understand how we handle your information.

Information We Collect

Personal Information You Provide

When you register for our SEO learning programs or contact us for information, we collect specific details necessary to provide our educational services effectively.

• Full name and preferred contact details for course enrollment and communication
• Email address for course materials delivery and program updates
• Phone number for important course notifications and support
• Professional background information to customize learning experiences
• Learning goals and career objectives to enhance program relevance
• Payment information processed through secure third-party processors
• Communication preferences and accessibility requirements

Technical and Usage Information

We automatically collect certain technical information to improve your experience and ensure our platform functions properly for all users.

• Device information including browser type and operating system
• IP address and general location data for security purposes
• Course progress and engagement metrics to support your learning
• Website navigation patterns to enhance user experience
• System logs for troubleshooting and platform improvements

How We Use Your Information

Your information serves specific purposes related to delivering quality SEO education and supporting your professional development goals.

Educational Service Delivery

• Providing access to course materials, resources, and learning platforms
• Tracking progress and providing personalized feedback on assignments
• Facilitating communication between instructors and learners
• Issuing certificates and credentials upon successful completion
• Offering technical support and resolving platform issues

Communication and Updates

• Sending important course announcements and schedule changes
• Providing updates about new learning opportunities and programs
• Sharing relevant industry insights and SEO developments
• Responding to inquiries and providing customer support

Platform Improvement and Analysis

We analyze usage patterns and feedback to continuously enhance our educational offerings and user experience. This helps us identify areas where learners might need additional support and optimize our content delivery methods.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and only disclose personal details when necessary for service delivery or legal compliance.

Service Partners and Processors

We work with trusted third-party providers who assist in delivering our educational services. These partners are bound by confidentiality agreements and are only permitted to use your information for specific purposes related to our services.

• Payment processors for secure transaction handling
• Email service providers for course communications
• Learning management system providers for content delivery
• Analytics services to improve platform performance
• Customer support tools for efficient issue resolution

Legal Requirements

We may disclose personal information when required by Australian law, court orders, or regulatory authorities. We also reserve the right to share information when necessary to protect our rights, property, or the safety of our users and staff.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights effectively.

To exercise any of these rights, contact our privacy team using the details provided at the end of this policy. We typically respond to requests within 30 days and may require identity verification for security purposes.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our approach includes both technical and administrative safeguards.

Technical Security Measures

• SSL encryption for all data transmissions and sensitive communications
• Regular security updates and vulnerability assessments
• Access controls and authentication systems for internal systems
• Data backup and recovery procedures to ensure information availability
• Network monitoring and intrusion detection systems

Administrative Safeguards

Our staff receive regular privacy training and are bound by confidentiality agreements. Access to personal information is limited to employees who need it to perform their job functions, and we maintain detailed access logs for auditing purposes.

While we maintain robust security practices, no system is completely immune to security threats. We encourage users to protect their account credentials and report any suspicious activity promptly.

Data Retention and Storage

We retain personal information for different periods depending on the purpose for which it was collected and any legal requirements that apply.

Course-Related Information

Student records, including enrollment details, progress tracking, and completion certificates, are typically retained for seven years after course completion. This supports transcript requests, credential verification, and regulatory compliance requirements.

Communication Records

Email communications and support tickets are generally retained for three years to maintain service quality and resolve any follow-up questions. Marketing communications preferences are maintained until you request removal or update your preferences.

Technical and Usage Data

System logs and analytics data are typically retained for 12-24 months for platform improvement and security monitoring purposes. This data is often aggregated and anonymized for longer-term analysis.

When retention periods expire, we securely delete or anonymize personal information unless ongoing retention is required by law or legitimate business purposes.

International Data Transfers

While quarionexilo operates primarily within Australia, some of our service providers may process information outside Australia. When this occurs, we ensure appropriate safeguards are in place to protect your information.

Any international transfers comply with Australian privacy law requirements, including ensuring recipient countries have adequate privacy protections or implementing specific contractual safeguards. We regularly review our international service providers to ensure ongoing compliance with privacy requirements.

If you have concerns about international data transfers, please contact us to discuss how your specific information is handled and what protections apply.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how our platform is used. Most cookies we use are essential for website functionality, while others help us improve our services.

Essential Cookies

These cookies are necessary for basic website functionality, including maintaining your login session, remembering your preferences, and ensuring security features work properly. These cannot be disabled without affecting site functionality.

Analytics and Performance Cookies

We use analytics tools to understand how visitors interact with our website, which pages are most helpful, and where users might encounter difficulties. This information helps us continuously improve the user experience.

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks.

Changes to This Privacy Policy

We review and update this Privacy Policy regularly to ensure it remains current with our practices, technology changes, and legal requirements. When we make significant changes, we'll notify affected users through email or prominent website notices.

Minor updates, such as clarifications or formatting improvements, may be made without specific notification, though we'll always update the effective date at the top of this policy. We encourage periodic review of this policy to stay informed about how we protect your information.

If you disagree with changes to this policy, please contact us to discuss your concerns or exercise your rights to limit or delete your personal information as applicable.

Contact Information

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact our dedicated privacy team.

For complex privacy requests or complaints, we may need additional time to investigate and respond appropriately. We'll keep you informed of progress and expected resolution timeframes.

If you're not satisfied with our response to a privacy concern, you have the right to contact the Office of the Australian Information Commissioner (OAIC) for further assistance and guidance.